Reference

What You Agree To When You Open an Account

These terms set out how your mcdtotowap account works — what we expect from you, what you can expect from us, and how deposits via DANA, OVO, and GoPay are handled under this agreement.

DANA, OVO, GoPay coveredAccount holder rightsIndonesia-eligible regionsWallet & withdrawal rulesContact path included

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How These Terms Govern Your Account

mcdtotowap Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening and using your account on mcdtotowap, you confirm you have read and accepted these terms in full. They apply every time you log in, make a deposit, request a withdrawal, or contact our support team. Deposits processed through DANA, OVO, or GoPay are subject

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to both our wallet handling rules and the terms of your chosen e-wallet provider — we are not responsible for delays caused on the provider's side. Withdrawals follow a verification step where we confirm the wallet name matches your registered account details before funds are released.
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If the wallet name does not match, we will contact you through your registered channel before proceeding. Your account is personal and non-transferable. Sharing your login, allowing another person to operate your account, or creating duplicate accounts are all grounds for account suspension under these terms.
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We reserve the right to update these terms. When we do, we will notify you via your registered contact method and the updated version will be posted here. Continued use of the account after an update is posted means you accept the revised terms. For questions
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about any specific clause, our support team is reachable and can walk you through what applies to your situation.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

REACH US DIRECTLY

Contact Us About Your Terms Questions

If a specific clause is unclear or you want to understand how a rule applies to your account — whether that is a withdrawal hold, a wallet mismatch on your OVO or GoPay, or an account access question — our support team handles these directly. You do not need to interpret terms alone. Players in Jakarta and across Indonesia can reach us through the channels below.

Live Chat Reach our team through the live chat window in your account. We handle terms queries, wallet questions, and account verification issues in the same session.

Email Support Send your terms-related question to our support address shown in your account settings. We reply with a direct answer referencing the clause that applies to your case.

Help Centre Our help centre includes a dedicated section on account terms, wallet rules for DANA, OVO, and GoPay, and what to do if your withdrawal is held pending verification.

HOW WE HANDLE YOUR DATA

Account Security and Data Under These Terms

These terms also cover how we collect, store, and use the information tied to your account. We keep only what is needed to run your account correctly — your registered name, contact method, and the wallet details you use for DANA, OVO, or GoPay transactions. We do not sell your account data to third parties. You have the right to request a copy of your stored data or ask us to correct inaccurate details by contacting support directly.

Data We Retain We store your registered name, contact address, and linked wallet identifiers. This data is used solely to operate your account, process withdrawals, and respond to support queries.

Cookie Handling We use session cookies to keep your login active across the browser and to remember your preferred wallet at checkout. You can clear these via your browser settings at any time without affecting your account.

Account Security Steps Your account is protected by a password and an OTP sent to your registered number on each new device login. Never share your OTP with anyone, including anyone claiming to be our support team.

Requesting Changes To update your registered wallet — switching from OVO to GoPay, for example — contact support and complete the wallet re-verification step. Changes take effect once confirmed by our team.

Common Questions About These Terms

These are the questions we get most often about how our terms apply to real account situations — wallet mismatches, account sharing, update notices, and data requests. If yours is not listed, live chat gets you a direct answer.

Yes. Every deposit and withdrawal via DANA, OVO, or GoPay is covered under these terms. Your e-wallet provider's own terms also apply on their side of the transaction.

We put the withdrawal on hold and contact you via your registered channel. Once you confirm or update your wallet details through our verification step, we process it promptly.

No. Accounts are personal and non-transferable under these terms. Allowing another person to log in or operate your account is grounds for suspension without prior notice.

We notify you through your registered contact — either your email or registered phone number. The updated version is also posted here. Continued use after the notice means you accept the changes.

Contact our support team via live chat or email and ask for a data summary. We will provide the stored details tied to your account within a reasonable timeframe as required.

You can request account closure through support. We will confirm what data is retained for legal or financial record purposes and what is removed. Wallet transaction records may be kept per regulatory requirements.

What You Agree To When You Open an Account

Contact Us About Your Terms Questions

Account Security and Data Under These Terms

Common Questions About These Terms

01 Do these terms apply to all payment methods including DANA and GoPay?

02 What happens if my GoPay or OVO name does not match my account name?

03 Can I share my account with someone else?

04 How will I know when the terms have been updated?

05 How do I request a copy of my account data?

06 Can I close my account and have my data removed?

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